Epicor 9 combines Web 2.0 concepts with Epicor True SOA, a collaborative business architecture that manages the flow of processes across an enterprise.
Epicor was chosen to receive the award by the editors of Customer Interaction Solutions, who considered the nominees' vision and leadership in the industry.
"I am pleased to honor Epicor for their hard work and accomplishments. Their commitment to quality and excellence benefit the contact center experience as well as ROI for the companies that use them," said Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of Customer Interaction Solutions.
Epicor will be featured in a winners' profile in the January 2009 issue of Customer Interaction Solutions magazine.
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